Managing Flexible Resources in the Face of Demand Uncertainty
Video
Team Information
Team Members
Jinsheng Chen, PhD Student, Industrial Engineering and Operations Research, Columbia Engineering
Faculty Advisor: Jing Dong, Regina Pitaro Associate Professor of Business, Decision, Risk & Operations, Columbia Business School
Abstract
Service systems such as hospitals typically involve multiple classes of customers, with servers differing in terms of their skill sets (i.e. which classes they can serve). We study the problem of staffing and scheduling flexible servers in the face of demand (arrival rate) uncertainty, and obtain asymptotically optimal joint staffing and scheduling decisions. Our analysis adopts a heavy traffic approach and provides prescriptive solutions to manage flexibility.
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Team Contact: Jinsheng Chen (use form to send email)
